Contact us
Have a question about Paidin Analytics, found a bug or want to change plan? Fill in the form below and you will get a case number straight away and a reply by email within a few working days. You can also email directly to support@paidin.se.
What you can get in touch about
The form has four categories. Pick the closest one, so the case lands in the right place from the start and we do not have to ask back.
- Question: How a feature works, how to connect a data source, or what a number in the report means.
- Bug or error report: Something is not doing what you expect. Describe what you did, what happened and what you expected instead.
- Upgrade or billing: Changing plan, questions about the invoice or what each tier includes.
- Other: Partnerships, feature requests or questions that do not fit the other categories.
What happens after you send
You get a case number on screen straight away and a confirmation email to the address you gave. The reply comes by email. Keep the case number in the subject line when you reply, so your answer lands in the same case instead of becoming a new one.
If no confirmation email arrives within a few minutes: check your junk mail and that the address is spelled correctly. Get in touch at support@paidin.se if it is still missing.
Include this and it goes faster
Most cases are delayed by a follow-up question we could have avoided asking. The table shows what helps most for each type of case.
| Type of case | Include |
|---|---|
| No data is showing | The website address and when you pasted in the tracking code. |
| A connection shows an error | Which platform it concerns and the error message word for word. |
| Bug in the portal | The steps that lead there, which browser you use and ideally a screenshot. |
| A number looks wrong | Which report and which period, and what you are comparing against. |
| Billing | Which plan you are on today and what you want to change to. |
Response times
Free, Pro and Business are answered by email within a few working days. The Agency plan has priority support with direct contact and faster response times, plus help onboarding new clients.
Other ways to reach us
Many questions are already answered. Have a look there first, it is usually quicker than waiting for a reply.
- Help and FAQ with installation, connections, privacy and AI insights.
- Pricing with what each plan includes.
- If you are signed in you can send the case straight from the portal, and it will be linked to your account.